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Purchasing software from ProFactor involves the purchase of a license,
which is used to unlock the software, turning it from a limited trial
edition into the full package. The license system works as follows:
Upon completing your purchase, you will receive a license ID.
This is a unique string which represents a form of 'electronic receipt' of
your purchase to the license system. Please note that the license ID is
not the actual product license, only the means for obtaining the license.
On starting the software you have purchased you will see a license
request form. Enter your license ID into the box provided, and press
'obtain license'. This will initiate a secure internet request for a
license file. No personal details are transferred during this process:
Only the license ID will be sent, and only the license file will be
The downloaded license file will be automatically installed, and from this
point onwards you will have a fully functional unlocked version of the
software you have purchased. This installed license file represents your
full product license.
Multi-user licenses work in much the same way, with the exception that
unlock requests are fully automated up to the requested number of users.
If you have trouble with the automated license file system, you may obtain a
license file and install it manually through our support site. To do this
you should log in to our site and view your
Account Management page. Click on
your license details, and from there you will be able to download the license
file. This file should then be copied into the installation directory for
the software you have purchased.
Please contact us if you have any queries about
our license policy.
Software Refund Policy
*** ATTENTION ***
We have recently been made aware that there is a pharmaceutical product which
shares our company name. Please be advised that that product is not produced
or sold by ProFactor Software Ltd. We are not involved in the manufacture of
pharmaceuticals, and as such we cannot help with any enquiries or refund
requests regarding that product.
We want you to be totally satisfied with every purchase you make from us, and
we aim to provide a great user experience and complete customer satisfaction
with our products. However, if for any reason you are not completely happy
with your purchase and would like to uninstall the computer software, then
please write to us within 7 days of your online purchase and we will offer
you a full refund.
Simply email us directly at
firstname.lastname@example.org requesting to
cancel your computer software purchase. We will provide you with instructions
for disabling the computer software, and fully refund your payment.
Requests made later than 7 days after the date of purchase are dealt with on a
case-by-case basis, and we may require futher information from you about the
nature of the cancellation.